Delivering a Great Presentation

Many people seem intimidated to make a presentation. Lots of times they will say they are nervous to speak in front of others. That’s natural, we all get a little nervous before we go on stage, no matter what your performance or venue. But the other reason people are timid has to do with the … Read more

Being A Good Customer

I was reading Jen McCown’s post the other day and something struck me as…well…missing. It’s the part that has to do with how you would talk to your mechanic, and how that relates to questions that get posed to IT support folk. What do I think is missing? Great question. What’s missing is the fact … Read more